PRIVACY NOTICE
Introduction
Chime Global Ltd (“we”, “us”, “our”) of 5 Tanner St, London SE1 3LE, England, is an insurance broker, regulated by the Financial Conduct Authority, specialising in advising and placing employee benefits insurance protection for the benefit of the employees of our customers.
The collection, use and transfer of personal information is a fundamental and an essential part of this process and we are committed to safeguarding the personal information of our customers, their employees and others that we work with.
Please read this Privacy Notice carefully, to understand how we collect and use your personal information as a data controller, when you interact with us through our website, directly with us or indirectly because your personal information is shared with us by your employer.
Where we use “you”, “your”, in this Privacy Notice, we are referring to you as our customer, you as a visitor to our website and you as an employee of our customer and beneficiary of the employee benefits insurance protection on which we advise your employer. Personal information is information that can be used to identify you both directly (e.g. your name together with your address) and indirectly (e.g. your job title/role and employer).
We review our Privacy Notice regularly. Where the notice has been updated, this will be clearly identified by reference to the date of the notice above. We encourage you to check our Privacy Notice regularly to ensure you have read the most recent version.
You may browse our website without telling us who you are or revealing any personal information about yourself. The information we collect from you is only that which is required by us so that we may deliver the site functionality, information you have requested or searched for and to provide you with our services.
What is Personal Data
When we refer to personal data, we mean any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier. Under data protection legislation it is known as personal data. Some personal data will identify you directly – for example, by giving your name and email address. It may also be possible to identify you indirectly, from information in which your name is not given, for example by naming your job title and employer, or by using another form of identifier such as an online identifier.
What Personal Data Do We Collect
We collect the following personal information as outlined below:
Directly from our Customers
• Contact Details – Telephone number, mobile phone number, correspondence address, email address. This is to ensure that we can refer back to any instruction you may have given to us as well as to ensure that the information we provide you with is accurate.
• General Statistics - we collect statistics relating to pages visited, paths through the website, search terms used to find us. This is done to improve the visitor experience, understand our customer’s needs and help us improve site design and layout. • Online Forms - we collect data that you have entered into our online/contact forms on our website.
• Financial Details – Bank details, Credit or Debit card details.
• Technological Details – if you visit our website, we use cookies to collect IP address, web browser type and version, operating system, URLs.
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Indirectly
• Personal Details – Full name, Title, Gender, Date of Birth, Profession/Job Title where you are an employee of one of our customers and our customer provides this information to us.
• Technological Details – if you visit our website, we use cookies to collect IP address, web browser type and version, operating system, URLs.
• Publicly Available Sources – we many collect your personal information from any publicly available records such as internet searches.
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​We do not collect or process any of your medical or health information which in some countries is categorised as special category or sensitive personal information. This information is sent directly by your employer to the insurer.
When Do We Collect Personal Data?
Personal Data may be collected at various points throughout your interaction with us. Basic Personal and contact details may be collected upon your initial contact with us or upon submission of an email or website contact form, whilst more detailed Personal Data, including documentation and financial details, may be collected during the process of our service provision. This will usually be when we are collating the Personal Data required, to submit or manage, an application on your behalf.
How Do We Collect Personal Data
The following outlines the processes we employ to collect personal data:
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Contacting Us - we may record, use and store any telephone, postal, e-mail or other electronic communications provided by you. This is to ensure that we can refer back to any instruction you may have given to us as well as to ensure that the information we provide you with is accurate.
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General Statistics - we collect statistics relating to pages visited, paths through the website, search terms used to find us. This is done to improve the visitor experience, understand our customer’s needs and help us improve site design and layout.
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Online Forms - we collect data that you have entered into our online/contact forms. We have appropriate measures in place to ensure that users' personal details are not misused, accidentally destroyed, lost or altered within the server environment. No data transmission over the internet can be guaranteed to be totally secure, we cannot ensure, guarantee or warrant the security of any information which you send to us, and you do so at your own risk. (Our website may contain links to enable you to visit other websites. Once you have left our site, you should note that we do not have any control over the other linked website. We cannot be held responsible therefore for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy notice applicable to the website in question).
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Third Parties – we may be provided with your personal data by any third parties who you have instructed to do so.
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Publicly Available Sources – we many collect your personal data from any publicly available records such as internet searches.
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Why Do We Collect Personal Data and Our Legal Basis for Processing
The Personal Information we collect is used to:
• Enable us to provide you with information about our products and services. We do this to fulfil the terms of a contract between us.
• Enable us to provide you with our products and services. We do this to fulfil the terms of a contract between us.
• Enable us to contact you regarding general product and service level matters. We do this to fulfil the terms of a contract between us.
• Keep you informed of new features, products and services available from us. We do this based on our legitimate interest.
• Maintain internal records. We do this to comply with laws which require us to maintain certain records relating to broking services, handling of commission and recommending other insurance brokers.
• Protecting our business by and identifying, preventing detecting fraud, unauthorised use or access to our systems. We do this to comply with law and for our legitimate interest.
• Ensure that we comply with the necessary laws and regulations; and
• To enable a change of business ownership and control by sale and/or the transfer of control in respect of prospective changes and actual changes to our business ownership. We do this based on our legitimate interest.
Sharing Your Personal Information
We share your personal information with our network of partner insurance brokers in countries where you have requested cover but where we are not authorised to operate. Where we share your personal information with partner insurance brokers, we do so on the basis that they are data controllers like us and put a data sharing agreement in place prior to any sharing taking place.
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We may share your personal information with our own suppliers including IT suppliers, including Microsoft who provides our cloud hosting environment and suppliers supporting the day to day running of our business e.g. professional advisers.
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We will share specific personal information where we are required to by law or competent authority with regulators, courts, government departments and law enforcement agencies. We will inform of this beforehand unless we are legally prevented from doing so.
Where we share your information, we do so only where those companies have appropriate technical and organisational measures in place to ensure the security of your personal information. Where sharing your personal information requires it to be transferred outside of the UK, European Economic Area and/or Switzerland, we will ensure that we have appropriate contractual protections
How Long Do We Keep Your Personal Information?
Unless a longer retention period is required or permitted by law or professional regulators, we will only hold your personal information on our systems for the period necessary for the purposes set out in this Privacy Notice.
Your Rights:
The law entitles you:
• to receive a copy of any of your personal information which we have collected;
• to request that we correct or complete personal information we have collected;
• to request that we delete or stop using or storing any of your personal information when we no longer need it;
to object to the processing of your personal information where we are processing it other than where we need to continue processing it to fulfil your request in relation to a role you would like to be considered for; and
• in some circumstances, have your personal information transferred to another organisation.
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If you would like to exercise any of these choices, please get in touch using the Contact Us information below. Where we have shared your personal information, we will let the companies we have shared it with know if you exercise any of these choices.
If you believe that we have not complied with your data protection rights, you can complain to the Information Commissioner who can be contacted at www.ico.org.uk or by telephone on 0303 123 1113.
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Security
We have appropriate measures in place aimed at protecting the personal information we process. No data transmission over the internet can be guaranteed to be totally secure, we cannot ensure, guarantee or warrant the security of any information which you send to us via our website, and you do so at your own risk.
Change of Business Ownership and Control
We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control. Personal data as well as any other form of data provided by you will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy notice, be permitted to use such data for the purposes for which it was originally supplied to us.
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We may also disclose such data to a prospective purchaser of our business or any part of it.
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In the above instances, we will take steps with the aim of ensuring your privacy is protected.
General
You may not transfer any of your rights under this privacy notice to any other person. We may transfer our rights under this privacy notice where we reasonably believe your rights will not be affected.
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If any court or competent authority finds that any provision of this privacy notice (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy notice will not be affected.
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Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
This notice will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
Changes to this Privacy Notice
We reserve the right to change this privacy notice as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy notice on your first use of the Website following the alterations or any changes will be notified to you and you are deemed to have accepted the terms of the privacy notice on your receipt.
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For further information please contact us as below:
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Contact
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Name: Chime Global Ltd
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Address: 5 Tanner St, London, SE1 3LE
Last updated 01 July 2025